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Delivery

WHICH CARRIERS DO YOU USE?

We use standard delivery carrier. Delivery time is 7 - 8 business days. We are planning to add aditional carriers in the nearest fututre.

WHICH COUNTRIES DO YOU SHIP TO?

We deliver within Europe, with few exceptions. 

OUR EUROPEAN DELIVERY AREAS ARE:

Latvia, Lithuania, Estonia, Germany, United Kingdom, Finland, Sweden, Denmark, Ireland, Netherlands, Austria, Poland, Belgium, Bulgaria, Czechia, Greece, Portugal, Luxembourg, Hungary, Slovakia, Slovenia, Romania, Croatia.

If your country is not included in this list, and you were unable to locate an official Kinetics distributor in your country, please contact us at [email protected], and we will look for the best solution.

WHAT ARE YOUR SHIPPING RATES?

For orders up to 30 euros, the shipping charge is 6.20 euros if courier delivery and 2.42 euros if parcel machine.

For orders above 30 euro shipping is free of charge.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Delivery time is dependent upon the shipping destination. For most destinations, the delivery time is less than ten working days. 

The delivery time that you will be quoted is only an estimate and may be subject to change. We cannot accept liability for any loss or damage for delivery at any time other than the estimated date of delivery.

HOW CAN I TRACK MY ORDER?

You can track the shipment and delivery of your order by using the tracking number provided for you in the Order History on your Account page. The tracking number is also provided in the Kinetics Nail Systems email that confirmed your order.

WHAT HAPPENS IF MY PACKAGE IS NOT RECEIVED?

We are fully responsible for every order until the shipped items reach our customers. We promise to fulfill all orders. If you have not received your package, please check the tracking on your shipment first (see above item: "How can I track my order?"). If you still have concerns, contact us by email at [email protected].

RETURNS & REFUNDS

In the event that an online purchase does not meet your expectations, Kinetics Nail Systems, Ltd. accepts returns of unused items within 14 days from the date order is shipped. 

We will be happy to accept any item in its unopened, unused, original condition. Kinetics Nail Systems, Ltd. reserves the right to refuse the return/exchange of any merchandise that does not meet the above requirements.

To initiate a return, please send an email to [email protected], listing your name, your order number, and the item number of each product you would like to return. Please specify the reason you are returning each product..

A customer service representative will reply within 48 hours and give you instructions on how to proceed. At this point, you may send the product to this address:

Kinetics Nail Systems, Ltd.

3K Kurzemes prospekts

Riga, LV-1067

LATVIA

At the moment you are responsible for the shipment costs when returning goods. You may choose the courier service you prefer. We are looking for solutions to cover these costs in future. For your security, though, we advise that you select a courier or postal service that provides YOU with the ability to track the shipment and that guarantees the return receipt of your package. Kinetics Nail Systems, Ltd. is not responsible for your return shipment.

When requesting a REFUND, be aware that shipping and handling costs will not be refunded by Kinetics Nail Systems, Ltd. The reimbursement for the returned items will be credited back to the credit card you used to make the purchase. The time necessary to see the new balance on your credit card depends on your credit card company.

Please do not hesitate to contact us for more information at [email protected].

Payment

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept all major credit cards – Visa and MasterCard. Our payment transactions are controlled and managed by Braintree, which is a leading credit institution for online payment transactions. When you confirm your order, simply select the option of credit card payment, and you will be transferred directly to Braintree secure server.

You may also pay by using PayPal, which is another safe way to make your purchase. First, you will need to sign up for a PayPal account by visiting www.PayPal.com. Once you have registered with PayPal, you can then safely make your Kinetics purchase.

IS MY CREDIT CARD PAYMENT SECURE?

Be assured that all credit card transactions are processed using a safe SSL connection and are absolutely secure. When you proceed to “Checkout” in the purchasing process, you will be transferred directly to a secure merchant server and asked to enter your credit card information. None of the information about your credit card will be stored in our system, and no one else will have access to this information.

WHY WAS MY CREDIT CARD DECLINED?

There are several possibilities as to why your credit card was declined. To resolve this issue, first, check your payment information and make sure that the billing address you entered exactly matches the billing address that is printed on your credit card statement. Even slight discrepancies in the billing address you entered might cause your credit card to be declined. If your billing address is not the problem, please check on other possible reasons, such as your credit card’s daily purchasing limit, any reserved amounts for pending purchases, or other restrictions on using your card. To protect your privacy, we cannot obtain information from your bank as to why your credit card was declined. It will be necessary for you to contact your bank directly to resolve this issue.

WILL I BE CHARGED INTERNATIONAL BANK FEES WHEN ORDERING?

We can't guarantee that when you place your order you will or won't be charged a fee. However, we've found that customers who shop with us in their own local currency seem to be less likely to be charged bank fees.

We're working behind the scenes to look at ways to reduce the likelihood of being charged international transaction fees.

Orders

HOW DO I CHECK THE STATUS OF MY ORDER?

You can check the status of your order in the Order on the Account page. If your order is still being processed, your order status will state “Processing.” If your order has been shipped or is awaiting pick up by the courier service, then your order status will state “Completed”. 

 

HOW DO I KNOW THAT MY ORDER WENT THROUGH?

Each time an order goes through, we will send you an order confirmation email to the email address that you supplied us with when you registered on our website. If you would like to change your email address, go to the Account settings section of your Account page.

WHERE CAN I SEE PREVIOUS ORDERS THAT I'VE PLACED?

If you would like to see all of your previous orders’ details and amounts, you can view them on the Orders of your Account page.

CAN I MAKE CHANGES TO AN ORDER I'VE ALREADY PLACED?

When an order is placed on our website, we immediately begin processing it to ensure prompt delivery. We’re unable to cancel or change an order once it’s submitted.

We will be happy to help you return your unwanted order once you have received the shipment. Please contact our team at [email protected] for instructions and assistance.

Account

HOW CAN I CHANGE MY PASSWORD?

To change your password, sign in and go to your Account Settings. In the Username&Password section type your old password and then enter a new password. When you are finished, click Save.

WHERE CAN I ENTER A NEW EMAIL ADDRESS FOR MY ACCOUNT?

To change the email address that you have registered with our website, go to the Username&Password section of your Account Settings page. Type in your new email address. Click Save when you are finished.

HOW DO I DELETE MY ACCOUNT?

If you would like to delete your account, please go to the Username&Password section of your Account Settings page. Scroll to the bottom of the page and press the Delete profile button.

I FORGOT MY PASSWORD AND CAN'T SIGN IN. HOW DO I RESET MY PASSWORD?

Go to Sign In and follow the link “Forget password?” which is under the Login fields. Then enter your email address and click “Send.” You will receive an email with instructions on how to reset your password and log in.

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